Refund Policy

Thank you for shopping with UK Wanderz. We want to ensure your complete satisfaction with your purchase. In the event that you need to return or refund a product, please carefully review our refund policy outlined below.

1. Eligibility for Refunds:

• We accept refund requests for products within 10 days from the date of delivery.
• The product must be unused, in its original packaging, and in the same condition as when it was delivered.
• Certain products may be excluded from our refund policy due to hygiene reasons or other specified conditions. Please refer to the product description or contact our customer support for more information.

1. Return Process:

• To initiate a refund request, please contact our customer support team via email or phone. Provide the order number, the reason for the refund, and any supporting evidence such as photos, if applicable.
• Our customer support team will guide you through the return process, provide you with a return authorization (RA) number, and the address where you should send the product.

1. Return Shipping:

• The customer is responsible for the return shipping costs, unless the return is due to our error or a defective product.
• We recommend using a traceable shipping method and keeping the tracking details until your refund has been processed.

1. Refund Processing:

• Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
• If the product qualifies for a refund, we will initiate the refund process.
• Refunds will be issued in the same payment method used for the original purchase, unless otherwise agreed upon.
• Please note that it may take 10 business days for the refund to be reflected in your account, depending on your bank or payment provider.

1. Non-Refundable Items:

• The following items are generally non-refundable, unless they are faulty or damaged upon arrival:
  • Downloadable software or digital products.
  • Gift cards or vouchers.
  • Customized or personalized products.
  • Perishable goods or items with an expiration date.

1. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact our customer support immediately with photos or videos showcasing the issue.
• We will work with you to resolve the issue promptly by offering a replacement, repair, or refund.

1. Cancellation:

• If you wish to cancel an order, please contact our customer support as soon as possible.
• Orders can only be canceled if they have not been shipped. Once an order is shipped, it falls under our refund policy.
• If the order has already been shipped, you may follow the return process mentioned above.

Please note that this refund policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates.

If you have any questions or need further assistance, please don’t hesitate to contact our customer support team. We are here to help you.

UK Wanderz